Item Coversheet
Meeting Date:
1/3/2023
Staff Contact:

Ron Gailey, OnPointe Insights


 
Agenda Items:

(6)
E-mail:

  Phone:

SUBJECT:
Citywide Customer Satisfaction Survey Result Analysis Workshop


BACKGROUND/DISCUSSION:

The Saginaw City Council adopted the 2022 Work Plan Project which included a Citywide Customer Satisfaction Survey. During the October 18th City Council Meeting, it was approved to contract with OnPointe Insights to conduct the Survey. Councilmembers and Staff reviewed the questions to be asked and on November 16 the survey went live. The results of that survey are located at: 

 

https://app.displayr.com/Dashboard?id=552f988e-83d7-4e17-b0d3-359fa9146839#page=ce3c523b-687b-405c-a9c4-aba07a30a25b

 

Note: The link to the survey results are available on the website for the public to review. 



FINANCIAL IMPACT:


RECOMMENDATION:
ATTACHMENTS:
Description
Survey Results Dashboard (Non-Interactive)